Privacy Policy

Azara Corporation  is a licensed financial institution and chargeback, scam recovery, and refund service provider. We operate in full compliance with applicable banking regulations and cooperate with financial institutions, law enforcement, and security agencies to help individuals and businesses recover funds lost to fraud.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us. By using Azara’s services, you agree to the practices described in this policy.

1. Information We Collect

We collect information necessary to verify your identity, process recovery claims, facilitate banking services, and comply with legal obligations. This includes:

  • Personal Identification Information – Full name, date of birth, government-issued ID (passport, driver’s license, national ID), social security number / tax ID, and residential address.
  • Contact Information – Email address, phone number, and mailing address.
  • Financial Information – Bank account details, transaction histories, payment card information (for fee collection), and proof of funds.
  • Claim & Recovery Details – Description of the scam or fraudulent transaction, supporting documentation (receipts, screenshots, correspondence with scammers), and communications with financial institutions or law enforcement.
  • Verification & Background Data – Information provided during identity verification (e.g., selfie, biometric data if required by partner institutions).
  • Technical Data – IP address, browser type, device information, cookies, and usage logs when you visit our website.

2. How We Collect Information

We collect information:

  • Directly from you – when you fill out forms, open an account, submit a recovery claim, communicate with our support team, or use our banking services.
  • Automatically – through cookies, analytics tools, and server logs when you browse our website.
  • From third parties – with your authorization, we may receive information from financial institutions, payment processors, credit bureaus, law enforcement agencies, or fraud databases to verify your identity and process your claim.

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our banking, chargeback, scam recovery, and refund services.
  • Verify your identity and eligibility for claims.
  • Process fee payments (collected at the end of successful recovery in 99% of cases; upfront charges apply only in specific pre‑agreed scenarios).
  • Communicate with you about your case, account status, and service updates.
  • Comply with anti‑money laundering (AML), know‑your‑customer (KYC), and other legal and regulatory obligations.
  • Cooperate with financial institutions, security agencies, and law enforcement to investigate and recover funds.
  • Prevent fraud, abuse, and unauthorized access.
  • Improve our website, analytics, and customer experience.

4. Sharing and Disclosure of Information

We do not sell your personal information. We may share your information only in the following circumstances:

  • With Your Consent – when you authorize us to share data with third parties such as your bank, a payment processor, or a partner institution.
  • Service Providers – trusted vendors who help us operate (e.g., identity verification services, cloud hosting, payment processing) under strict confidentiality agreements.
  • Financial Institutions & Security Agencies – as necessary to process chargebacks, fraud investigations, and recovery claims. This may include sharing relevant claim documentation with banks, credit card networks, and law enforcement.
  • Legal Compliance – if required by law, court order, subpoena, or regulatory request, or to protect our rights, property, or safety.
  • Business Transfers – in the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy (e.g., completing your claim, maintaining your banking account, meeting legal retention requirements). Typically:

  • Claim‑related data is retained for 7 years after case closure (to comply with anti‑fraud and regulatory obligations).
  • Account and financial records are retained for the duration of your relationship with us plus 5 years after account closure.
  • Technical logs are retained for 12 months.

When no longer needed, your data will be securely deleted or anonymized.

6. Data Security

We implement industry‑standard security measures to protect your information, including:

  • 256‑bit encryption for data in transit and at rest.
  • Access controls, multi‑factor authentication, and regular security audits.
  • Strict internal policies and employee training on data protection.
  • Dedicated compliance and risk management teams.

While we strive to protect your data, no system is 100% secure. You are responsible for maintaining the confidentiality of your login credentials.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

  • Access – request a copy of the personal data we hold about you.
  • Correction – ask us to correct inaccurate or incomplete information.
  • Deletion – request deletion of your data, subject to legal and contractual obligations.
  • Portability – receive your data in a structured, machine‑readable format.
  • Object / Restrict Processing – object to certain uses of your data (e.g., direct marketing) or request restriction.
  • Withdraw Consent – where processing is based on consent, you may withdraw it at any time, without affecting the lawfulness of prior processing.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Ensure site functionality and security.
  • Analyze usage and improve performance.
  • Deliver relevant information about our services.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

For more details, see our Cookie Policy (available on our website).

9. Third‑Party Links and Services

Our website may contain links to third‑party sites (e.g., payment gateways, partner financial institutions). We are not responsible for their privacy practices. We encourage you to review their policies before providing any information.

10. Children’s Privacy

Azara’s services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with data, we will delete it promptly.

11. International Data Transfers

If you are located outside the jurisdiction where our servers are hosted (e.g., the United States), your information may be transferred across borders to facilitate processing. We ensure appropriate safeguards (e.g., Standard Contractual Clauses, Binding Corporate Rules, or equivalent mechanisms) are in place to protect your data.

12. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated by email or a prominent notice on our website. Your continued use after the effective date constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us.