These Terms of Service govern your access to and use of the website, banking services, chargeback processing, scam recovery, and refund services provided by Azara Corporation. By accessing our website, creating an account, or engaging our services, you agree to be bound by these Terms. If you do not agree, do not use our services.
Azara is a fully licensed financial institution and recovery service provider operating in cooperation with financial institutions, law enforcement, and security agencies. These Terms work in conjunction with our Privacy Policy and Company Policy (which includes our complete fee schedule), both of which are incorporated by reference.
By using our website or services, you represent and warrant that:
We reserve the right to update or modify these Terms at any time. Material changes will be communicated via email or a prominent notice on our website. Continued use after the effective date constitutes acceptance of the updated Terms.
2. Services Provided
Azara offers the following services, each subject to separate service agreements where applicable:
2.1 Scam Recovery & Chargeback Processing – Investigation, documentation, and recovery of funds lost to fraudulent transactions, scams, unauthorized charges, and other financial crimes. We act as your authorized representative in communications with banks, payment processors, card networks, and law enforcement agencies.
2.2 Banking Services – Account management, secure fund holding, and transaction processing for clients undergoing recovery, refund, or dispute proceedings. Azara may hold recovered funds in segregated accounts pending disbursement.
2.3 Refund Facilitation – Assistance in processing legitimate refund claims with merchants, payment processors, and financial institutions.
2.4 Ancillary Services – Consultation, forensic analysis, fraud prevention advisory, and related services as agreed upon in writing.
No Guarantee of Outcome. Azara does not guarantee that funds will be recovered. Every case depends on factors outside our control, including the cooperation of third parties, applicable statutes of limitations, and the availability of traceable assets. You engage us on a best-efforts basis.
3. Eligibility & Account Registration
3.1 Registration Requirements – To create an account, you must provide accurate, complete, and current registration information; complete identity verification (KYC) as required by applicable law and our financial partners; submit valid government-issued identification and proof of address; and provide documentation substantiating your claim or transaction history.
3.2 Verification – Azara reserves the right to conduct enhanced due diligence, including background checks, source-of-funds verification, and sanctions screening. Failure to cooperate may result in service suspension or termination.
3.3 Account Security – You are solely responsible for maintaining the confidentiality of your login credentials, all activity that occurs under your account, and notifying us immediately of any unauthorized access or breach. Azara is not liable for any loss or damage arising from your failure to safeguard your account.
3.4 Multiple Accounts – You may not maintain more than one active account without our prior written consent. Duplicate or fraudulent accounts may be terminated.
4. Client Obligations & Conduct
4.1 Your Responsibilities – You agree to provide truthful, complete, and timely information regarding your claim or banking needs; cooperate fully with our investigation, including providing documents, communications records, and account access as reasonably required; inform us immediately of any material changes to your case, financial situation, or contact details; not attempt to recover funds independently through parallel channels while Azara is actively working on your case unless expressly authorized in writing; and comply with all applicable laws, regulations, and anti-fraud requirements.
4.2 Prohibited Conduct – You may not use our services for any illegal, fraudulent, or unauthorized purpose; submit false, forged, or misleading documentation; attempt to manipulate, hack, or disrupt our systems or other users' accounts; use our services to launder money, finance terrorism, or evade sanctions; or harass, threaten, or abuse our staff or partners. Violation of these obligations may result in immediate termination and legal action.
5. Fees & Payment
The complete fee structure is detailed in our Company Policy, which is incorporated into these Terms by reference. A summary is provided below:
5.1 Success Fee (Standard – 99% of Cases) – No recovery means no fee. If Azara recovers no funds, you owe nothing for the recovery effort. The fee is due only upon successful recovery and is deducted from recovered funds before disbursement. The exact percentage (typically 15%–35% of the recovered amount) is disclosed in your Service Agreement before work begins.
5.2 Upfront Fee (Exceptional – 1% of Cases) – In rare, complex matters, a non-refundable upfront administrative fee may apply. This is never charged without your explicit written consent in your Service Agreement. If an upfront fee is charged, the success fee applies to the net recovered amount after deducting the upfront fee.
5.3 Payment Methods – Fees are deducted directly from recovered funds by default. Separate payment via wire transfer, credit card, or other methods is available upon request and subject to additional terms.
5.4 Taxes & Third-Party Fees – All fees are exclusive of applicable taxes, wire transfer charges, currency conversion costs, and intermediary bank fees. You are responsible for these unless otherwise agreed.
5.5 Fee Disputes – Fee disputes must be submitted in writing to info@azaracorp.site within 30 days of payment. We will investigate and respond within 15 business days.
6.1 Ownership – All content on Azara's website, including text, graphics, logos, software, and documentation, is the property of Azara Corporation or its licensors and is protected by intellectual property laws.
6.2 License – We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website and services for their intended purpose. You may not copy, modify, distribute, sell, or reverse-engineer any part of our platform.
6.3 Trademarks – "Azara," "Azara Corporation," and related logos are trademarks of Azara Corporation. You may not use them without our prior written permission.
7.1 Definition – "Confidential Information" includes all non-public information shared between you and Azara in connection with our services, including case details, financial records, communications, and recovery strategies.
7.2 Obligations – Azara will protect your Confidential Information with reasonable care and will not disclose it except as necessary to provide services, comply with legal obligations, or as described in our Privacy Policy. You agree to keep the terms of your Service Agreement, our methodologies, and any proprietary information confidential. This obligation survives termination of this Agreement.
7.3 Exceptions – Confidential Information does not include information that is or becomes publicly available through no fault of the receiving party; was known prior to disclosure; is independently developed; or is required to be disclosed by law.
8.1 No Guarantee – Azara does not guarantee recovery outcomes. Recovery depends on factors beyond our control, including third-party cooperation, legal limitations, and asset availability.
8.2 Cap on Liability – To the maximum extent permitted by law, Azara's total aggregate liability for any claim arising out of or relating to these Terms or our services, whether in contract, tort, or otherwise, is limited to the total fees paid by you to Azara in the 12 months preceding the event giving rise to the claim.
8.3 Exclusion of Certain Damages – In no event shall Azara be liable for indirect, incidental, punitive, special, or consequential damages; lost profits, lost revenue, lost data, or business interruption; or damages arising from delays caused by third parties (banks, payment networks, law enforcement).
8.4 Force Majeure – Azara is not liable for failure or delay in performance caused by events beyond our reasonable control, including acts of God, war, terrorism, government action, pandemic, or infrastructure failure.
You agree to indemnify, defend, and hold harmless Azara Corporation, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to your use of our services; your violation of these Terms; your violation of any law or third-party rights; or any false, misleading, or incomplete information you provide.
Azara reserves the right to assume exclusive defense of any matter subject to indemnification, and you agree to cooperate fully in such defense.
10.1 Termination by You – You may terminate this Agreement at any time by providing written notice to our support team. Upon termination, Azara will cease work on your case. You remain responsible for any fees accrued prior to termination, including reasonable fees for work performed up to that date (not to exceed 10% of the claim amount or $500, whichever is lower, unless otherwise agreed). Any recovered funds not yet disbursed will be held pending resolution of outstanding fees.
10.2 Termination by Azara – We may suspend or terminate your access to our services immediately, without prior notice, if you breach any provision of these Terms; provide false, misleading, or fraudulent information; your conduct poses a legal, regulatory, or reputational risk to Azara; or we are required to do so by law or regulatory directive.
10.3 Effect of Termination – Sections that by their nature should survive termination will survive, including Sections 5 (Fees), 7 (Confidentiality), 8 (Limitation of Liability), 9 (Indemnification), 11 (Dispute Resolution), and 12 (Governing Law).
11.1 Informal Resolution – Before initiating formal proceedings, you agree to contact our support team at info@azaracorp.site and attempt to resolve the dispute informally for at least 30 days.
11.2 Mediation – If informal resolution fails, the parties agree to submit the dispute to binding mediation administered by [Insert Mediation Organization], with a mutually agreed mediator.
11.3 Arbitration – If mediation fails, the dispute shall be resolved exclusively by binding arbitration conducted by [Insert Arbitration Association] under its Commercial Arbitration Rules. The arbitration will take place in [Insert City, State/Country], and the language will be English.
11.4 Waiver of Class Action & Jury Trial – You agree to resolve disputes on an individual basis only and waive any right to participate in a class action, class arbitration, or representative proceeding. You also waive your right to a jury trial.
11.5 Injunctive Relief – Notwithstanding the above, Azara may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property, confidential information, or to enforce compliance with these Terms.
These Terms and any disputes arising out of or relating to them shall be governed by and construed in accordance with the laws of [Insert State/Country], without regard to its conflict of law principles. The parties expressly exclude the application of the United Nations Convention on Contracts for the International Sale of Goods.
By using our services, you consent to receive electronic communications from Azara (e.g., email, in-app notifications, SMS). You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.
You may withdraw consent by contacting support, but doing so may limit our ability to provide services.
These Terms, together with our Privacy Policy, Company Policy, and any Service Agreement you enter into with Azara, constitute the entire agreement between you and Azara regarding your use of our services and supersede all prior agreements, representations, and understandings, whether written or oral.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.
No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of that term or any other term. Failure to enforce any right shall not constitute a waiver of that right.
For questions, concerns, or notices under these Terms, please contact us.